T-Mobile Worker’s Blog: I used to love my job

I work as a Customer and Technical Care Representative for T-Mobile. I started in 2008 and have been a top performer for over two years now. I’ve even been nominated four times as a Peak Performer at my call center. I take pride in my work and enjoy helping customers.

I used to love my job.

Recently, T-Mobile has become a very tough place to work. Management constantly changes our jobs without any employee say in the matter, but it hasn’t always been this way.

When I first joined T-Mobile, our job was to take inbound calls from customers, assist them with problems, and answer questions about their phones. In the past few months, management has been putting enormous pressure on us to: sell, sell, sell. On top of the ever-increasing pressure to meet sales quotas, management is constantly changing our pay structure making it harder to earn a living on a T-Mobile salary. We all feel under the gun and our jobs feel less secure every day.

The pressure to sell has forced an increasing number of my coworkers to quit or take a stress & anxiety leave. Doctors in my community see so many T-Mobile employees for stress that they are calling it, “The T-Mobile Disease.”

With no real recourse or say in how to better our workplace conditions this job is becoming unbearable.

We have the legal right to unionize, but T-Mobile has made it crystal clear that they are anti-union. In training classes it was practically shoved down our throats that T-Mobile does not tolerate unions. We were all told to think, “long and hard,” before bringing in a union. The trainers told us that we were not allowed to talk about joining a union on company premises. I am a big union supporter, but when CWA representatives give flyers outside I fear being seen taking one. T-Mobile security has told me they have cameras that see everything we do outside the building, so most people would not dream of taking any union literature with corporate security watching.

Many of us have hope T-Mobile will change its anti-union tone and allow us to form a union without fear. Deutsche Telekom must tell T-Mobile to stop taking the low road and allow its employees the right to bargain collectively in an atmosphere free from threats. I look forward to the day when Deutsche Telekom workers are not treated like second class citizens in the U.S.