From: UNI Global Union

Croatian workers at T-Mobile Croatia are on strike in protest over the company’s plan to cut unionized employees without proper negotiation with the union. 

While the company plans to cut full-time, regular unionized workers, it has a rising number of temporary and student workers on its payroll. UNI Global Union is supporting the Croatian workers and their union, HST Croatian Telekom Workers (HST), in their demand that the company employs regular workers under decent conditions and respects social dialogue and collective bargaining rights.

Oops, they did it again!

For the third time this year (remember here and here?) T-Mobile is required by the National Labor Relations Board to email all employees a notice about their right to form a union as part of a settlement. The company is also required to post the notice in the workplace. 

In September 2011, CWA filed charges against the T-Mobile Call Center management in Frisco, TX, when managers harassed and interrogated one of our committee members and in doing so issued an "overly broad" (and INCORRECT) rule regarding employees' right to organize. 

Photo: Stop breaking the law, T-Mobile! by zebi. 

Once again, we say, T-Mobile, just follow the law. It's really not that hard. How is that for a New Year's resolution?

We expect better!

As part of our "We expect better from Deutsche Telekom and T-Mobile USA" video series German Deutsche Telekom workers and ver.di members send messages of support to T-Mobile USA workers, who are trying to win the right to union representation by CWA-TU.

Watch all 23 clips here.

In October 2011, CWA filed an Unfair Labor Practice (ULP) charge with the National Labor Relations Board, Region 34 against T-Mobile, when managers wouldn't allow workers to have union related taglines in their emails, while allowing other kinds of taglines. 

Personalized taglines are quite common among T-Mobile workers and vary from all sorts of slogans, bible verses and quotes. After the technicians in CT won the union in July this year, some workers changed their email taglines into "Proud member of CWA Local 1298." Management promptly and illegally asked them to remove the union related tagline, while allowing other workers to keep theirs. As this discriminates against union members, CWA filed charges against T-Mobile.

This week, the NLRB settled CWA’s charge against T-Mobile before the case went to trial. As part of the settlement, T-Mobile is required again (Remember? This is not the first time this year) to email all employees a notice about the settlement in addition to posting the notice in the workplace.

photo: afsart

This is a great essay from a T-Mobile Customer Care worker about the real reasons, why T-Mobile lost the JD Power Award. Agree? Disagree? Join the discussion: http://forum.tuworkers.org. Contact us if you want to contribute to our T-Mobile workers blog. 

In a team meeting we were told,  "frankly, YOU are the reason we lost JD Powers, YOU are just not nice to customers anymore".  I was in a state of disbelief that as a front line employee with virtually NO INPUT as to how the company is run, I was being told it was my fault!  I went home and slept on it and came up with the following 10 Reasons that T-Mobile Lost JD Powers. 

10)  Continuous reductions in call time.... Get those customers off the phone and do it FAST!  Five minutes or less!

9)  More outsourcing!  Philippines, India, South Africa, Guadalajara, we don't care just as long as they will work for less than 'good ole American employees'.

8)  Required Data can now NOT be removed with purchase of a phone first.  (I actually like this but we played our hand all wrong.)  First it can, now it can't....make up your mind!  We should have NEVER been removing the required data for phone first purchases right after an upgrade to a data device.  

7)  Shortened time until the customer is LADEXed!  Is it my imagination or is everyone getting LADEXed in HALF the time that it previously took?

6)  Speaking of LADEX..... it's NOT FREE anymore and we're NOT going to notify you of the change!  It's $20 per line!

5)  Oh speaking of changing the rules, we changed your due date while we were at it and didn't bother to tell you about that either!  Oh one other thing,  ANY change to your minute plan will cost you another 2 year contact, baby! 

4)  Longer hold time when calling in to customer service is NOT your imagination.  We are reducing employee levels by firing them and making it unbearable for them to work for TMobile.   Please hold for the next available agent...........